The attitude of most healthcare consumers has changed post-pandemic and people are eager to continue their wellness journey without further delaying screenings and check-ups, according to the new Health Care Insights Study 2022 by CVS Health. The study surveyed 400 healthcare providers and 1,000 US health consumers to determine what kind of healthcare experiences people want, as well as the barriers to having those experiences.

The results show that most individuals continue to rely on their healthcare provider for authentic medical information, with 44% reporting that they now appreciate their healthcare provider more than pre-pandemic. Healthcare providers said that they still spend significant time addressing their patients concerns about COVID vaccines, and more than half mentioned that almost all of their patients discussed the personal impact of COVID-19 with them. 

Most participants reported that they wish to have more personalized engagement with their primary care providers with 85% respondents saying that it is important for them that their primary healthcare provider should be aware of their detailed medical and family history. On the other hand, many physicians favored coordination with their patient’s other healthcare providers as it would improve health outcomes.  

More and more people reported seeking simple and efficient healthcare, with 62% reporting a likelihood of a virtual visit, especially when a physical examination is not required. People seeking mental healthcare services reported even greater value for virtual care due to convenience. However, 41% of the participants reported that having a walk-in appointment is important to them. Owing to the popularity of e-health, more healthcare providers now offering virtual and digital capabilities like apps, online portals, and a virtual visit.

The survey also explored the role of automated digital communication, especially for patients with chronic conditions, and found that 87% of providers feel that digital communications like texts are important for patients with complex conditions. Similarly, 98% of consumers said that reminders for medication refills are important to them. It’s great to see that the acceptance of digital and virtual care continues to grow with both patients and providers.