Patient follow-up systems after surgical discharge have an important positive impact on outcomes, but they can also add a heavy layer of administrative complexity and expense, according to The National Academy of Sciences. While attending Harvard Medical School and the Harvard School of Dental Medicine, Memora Health founder CEO Nisarg Patel noticed the large number of “frequent fliers.” Many patients were repeatedly readmitted to the hospital, often because they lacked information and support systems for at-home follow-up care.
Patel founded Memora Health to develop the AI-based system named “Felix” to improve procedure and care outcomes and to reduce hospital readmissions. Felix benefits hospitals by freeing up care team time so they can focus on patients, not the time-wasting back and forth between making and taking phone calls. Patel and his team designed the system to communicate with patients with natural language via text message. Felix uses two-way HIPAA-compliant messages to assist care teams to triage chronic disease patients, monitor outcomes, and identify high-risk patients. Felix delivers step-by-step surgical prep instructions and post-op recovery plans and engages families and support networks by automatically alerting caregivers and family members.
Ready to work with clinics and hospitals, Memora Health custom designs applications for specific clinical settings. The company’s wider mission is to build a suite of services and tools to help people understand their health and their bodies to make informed decisions with the information and care team access they need. Artificial intelligence systems such as these can help extend valuable healthcare resources, lowering costs while improving outcomes for patients.